We’re thrilled when you’re thrilled! It is important to us that you are happy with your purchase. All items may be returned unaltered and unworn up to 14 days after your purchase (a longer period of time is available if requested at the time of purchase). Gift card items are entitled to a merchandise exchange or store credit.
Contact us directly at firstname.lastname@example.org to request a refund or exchange. We will email you a fully-insured, pre-paid shipping label to return the item. When you receive your shipping label, re-package your item in the original packaging with your invoice. Please include your name, address, phone, and email information with your return.
All refunds will be issued by a company check. You will receive a refund of the purchase price, minus any shipping and special handling charges. Please allow 2-3 weeks for processing.
Standard shipping and handling is FREE for orders over $200. Items in stock will ship within one to two business days of receiving your order. You will receive an email when your item is shipped. If your item needs to be made or customized, it will typically take 2-3 weeks and we will contact you with an estimated delivery date. We will make every effort to accommodate your needs. Maggie Lee Designs uses USPS and FEDEX. For standard shipping, your package will arrive within 3-5 business days. A tracking number will be emailed to you so you can follow your package. Expedited shipping is available.
Shipping rates shown are only for orders within the Continental US, but we also offer international shipping. When we receive an order with an international ship-to address (or upon a customer’s request), we will email shipping costs for your approval prior to processing and shipping your order. If the shipping cost is not approved by you, your order will not be processed, and your credit card will not be billed or will be refunded if pre-paid through PayPal. Duties, taxes (including value added tax, PST/GST in Canada), and any additional local government handling fees will be the sole responsibility of the recipient. Maggie Lee Designs cannot determine the exact amount of these fees in advance. Duty, customs tariffs and VAT are set by the local government and determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the local government.
Please use the form below to contact us with any questions or concerns.